Operations
Operations Division
The Operations Division provides the essential services and infrastructure that enable HCCTS to fulfill its mission of empowering adult learners. Guided by our North Star, Integrity, Standards, and Care, we are committed to acting with transparency and accountability, pursuing excellence through continuous improvement, and placing students at the center of every decision we make.
Our teams work collaboratively across the organization to create safe learning environments, responsibly steward public resources, support employees, and deliver reliable operational services that allow educators to focus on teaching and students to focus on achieving their goals. Whether maintaining our campuses, managing financial operations, providing essential resources, or ensuring the safety and security of our community, every department plays a vital role in advancing student success and organizational excellence.
Deputy Director/Chief Operating Officer
Email: teresa.cummings@hccts.org
Information Technology
The Information Technology (IT) Department provides the technology, tools, and support that keep our organization connected, secure, and productive. The team works closely with staff to ensure that computers, devices, software, phones, printers, and network systems are properly configured, maintained, and functioning efficiently.
IT supports day-to-day operations through equipment setup, troubleshooting, internet and wireless connectivity, printer and phone assistance, cybersecurity monitoring, data protection, and technical support for meetings and events, including audio and visual services. By delivering reliable technology solutions and responsive customer service, the IT Department helps staff focus on their work while ensuring a secure and effective digital environment.
Interim Director of Information Technology
Email: carl.goodman@hccts.org
Digital Products & Systems
Digital operations and business systems support HCCTS through custom applications, workflow automation, systems integration, AI-enabled tools, reporting, and knowledge management. This work includes Highlands Brain, HCCTS’s centralized hub for departmental resources, documentation, workflows, and organizational knowledge.
Key areas of support include:
- Digital Systems & Applications – Developing and managing internal digital tools and platforms.
- Workflow Automation – Streamlining processes and reducing manual administrative work.
- Systems Integration – Connecting applications, platforms, and operational data.
- Knowledge Management – Organizing resources, documentation, policies, and institutional knowledge.
- AI & Process Improvement – Using AI and redesigned workflows to improve efficiency and staff capacity.
- Data & Reporting – Supporting dashboards, reporting tools, and operational decision-making.
- Digital Platforms & Web – Supporting HCCTS websites and digital platforms through ongoing development and improvement.
Digital Operations & Business Systems Coordinator
Email: edrik.alcazar@hccts.org
Business Services
The Business Services Department serves as a trusted partner in advancing HCCTS’ mission through responsible financial stewardship, operational excellence, and exceptional customer service. We provide accurate financial information that supports informed decision-making, ensures fiscal accountability, and strengthens organizational sustainability.
Our team is committed to serving employees with professionalism, responsiveness, and transparency while managing the financial operations that keep our schools running effectively. Our responsibilities include:
- Accounts Payable – Processing invoices accurately and ensuring timely payments.
- Accounts Receivable – Managing billing and collections to safeguard organizational resources.
- Payroll – Ensuring employees are paid accurately, on time, and in compliance with all applicable regulations.
- Fiscal Services – Supporting budgeting, financial reporting, compliance, and day-to-day business operations.
Through these services, Business Services helps build trust, promote accountability, and provide the financial foundation necessary for HCCTS to fulfill its mission.
Deputy Director/Chief Operating Officer
Email: teresa.cummings@hccts.org
Accounts Payable Manager
Email: marques.reed@hccts.org
Payroll Manager
Email: nitya.nand@hccts.org
Facilities & Maintenance
The Facilities & Maintenance Department creates and maintains safe, welcoming, and functional learning environments where students and staff can thrive. Through preventative maintenance, repairs, space planning, regulatory compliance, and coordination with property management, the department ensures our campuses remain reliable, accessible, and ready to support learning every day. We take pride in maintaining campuses that are safe, reliable, and ready to support teaching, learning, and organizational excellence every day.
Custodial & Maintenance Manager
Email: pramesh.ram@hccts.org
Facilities Coordinator
Email: waisuddin.akhondzada@hccts.org
Purchasing & Warehouse Operations
The Purchasing & Warehouse Operations Department ensures students and staff have timely access to the resources they need to succeed. The department manages the purchasing, receiving, storage, inventory, and distribution of instructional materials, school supplies, curriculum, custodial products, furniture, technology, and surplus assets across HCCTS.
We are committed to providing responsive customer service, maintaining responsible stewardship of organizational resources, and supporting every department with the tools they need to serve students effectively.
Purchasing Generalist
Email: yuriy.lutsik@hccts.org
Safety
The Safety Department works to foster secure, prepared, and supportive learning environments where students and staff can focus on learning and growth. Through emergency preparedness, regulatory compliance, safety training, risk management, and continuous planning, the department promotes a proactive culture of safety across all HCCTS locations.
Working collaboratively with departments throughout the organization, the Safety team helps ensure campuses remain safe, resilient, and prepared while supporting the well-being of every member of the HCCTS community.
Download Documents:
Director of Safety & Security, Interim
Email: charles.husted@hccts.org
Performance Management & Continuous Improvement
The Performance Management & Continuous Improvement Department helps HCCTS turn data into meaningful action that strengthens programs, improves organizational effectiveness, and advances student success. The department works collaboratively across the organization to establish clear measures of progress, monitor performance, identify opportunities for improvement, and support teams in using data to make informed decisions.
Through data analysis, performance monitoring, program evaluation, accountability reporting, and continuous improvement processes, the team helps ensure that organizational priorities remain connected to measurable outcomes for students. By creating accessible information, asking thoughtful questions, and supporting cycles of reflection and improvement, the department helps HCCTS understand what is working, where additional attention is needed, and how we can continuously improve the experience and outcomes of the adult learners we serve.
Director of Performance Management and Continuous Improvement, Interim
Email: mellissa.roberson@hccts.org